FAQs

As a general rule, we do not make any rest stops during the trip. However, should you or one of the passengers has an emergency, the driver can pull over to a safe location. The driver can also make a rest stop if he/she needs to use the restrooms as it is not possible to do so while driving or if they require a safety break.

You don`t need to bring anything as long as you completed the payment process online or by phone and received an email confirming your E-Ticket. Our dispatchers will have a real-time passenger list of all confirmed E-Tickets at your departure stop.  However,  it is always a good idea to have your BestBus E-Ticket with you as it confirms your trip details and helps you remember these important times and dates.

The average trip duration between Washington, DC and NYC is 4 to 4.5 hours; between Virginia and NYC is 4 to 5 hours depending on traffic and weather conditions. The average summer trip from DC to the beach towns in Delaware takes 2.5 to 3 hours. From NY to the beach towns about 4.5 to 5 hours. We have the advantage of using express lanes once the bus is on Route 1.
The arrival time showing for each schedule is ESTIMATED TIME ONLY. This time is calculated based on the distance to the destination in regular flow of traffic. 
Time may increase due to rush hour traffic, accidents, rest stops, weather conditions ETC.
We are not responsible for any delays causing you to arrive at your destination past the estimated time posted online.

Click here for our pick-up and drop-off locations. These locations are subject to change due to special events or city imposed adjustments. Check with the driver or dispatcher at your bus stop if there has been a change from our posted locations.

Passengers should arrive at the bus at least 15 minutes before departure. Seats will not be held if the passenger doesn`t arrive on time and may be reassigned 15 minutes before departure. When you are late you forfeit your seat and the funds you used to purchase the seat. You will still be able to used your missed reservation to board later buses same day only and on a stand by basis depending on seats availability.

Yes, all of our buses are equipped with AC outlets. 
On our new bus models you will find two regular 110V outlets outlets for each pair of seats. They are located on the bottom of the seats, in between the two seats and on the wall for the back seats.
Some bus models are different and the outlets might be located in a different location throughout the bus.

You may bring your bike with you however you should arrive early because it will depend on available luggage space. You may bring a maximum of three pieces of luggage to be stowed in the luggage compartment under the bus. The weight of each piece may not exceed 50 pounds. BestBus takes no responsibility for lost, damaged, or stolen property. One small carry-on is allowed in the coach if it fits under the seat or in the overhead bin on the bus. Any luggage with wheels must be stored under the bus. If you have any valuable items with you such as electronics, jewelry or items with sentimental or money value, please make sure to carry those items with your personal belongings on the bus and not in the luggage compartment under the bus, BestBus is not responsible for any lost or damaged valuables stored in the luggage bay compartment. Electric scooters, mopads or any gas operated or battery operated personal vehicle (to exclude mobility scooters for disabled people) are not allowed on the bus or in the luggage bay as they pose fire hazard.

In order for BestBus to secure the health and safety of our passengers and drivers, smoking and drinking of alcoholic beverages is not allowed on any BestBus buses. If you violate this rule, you are subject to being put off the bus at a place to be determined by our driver or greeted by law enforcement at your destination. Passengers may transport unopened alcoholic beverages in their luggage under the bus for use at their destination. Non-alcoholic beverages and snacks are ok as long as you do not annoy your fellow passengers and the bus is kept clean.

BestBus passengers need to be considerate of their fellow passengers when using cell phones during the trip. Conversations need to be kept short and in a low tone of voice.

BestBus was the first bus company between Washington and New York city to provide passengers complimentary internet service while on-board via state-of-the-art routers. However, because of wireless reception or issues beyond our control, this service or speed cannot be guaranteed, AND NO REFUNDS WILL BE ISSUED.