The Trip
Does the bus make a rest stop?
We usually vote on each bus to determine if a rest stop is desired.Usually passengers vote to make the trip without a stop.  We advise that every passenger plan accordingly, in case we do not make a rest stop, to stock up on food, beverages, reading material, etc. prior to arrival at your final stop destination. Although the voting process is done through majority vote, the driver may decide to make a stop if any passenger or the driver has an emergency and/or needs to stop. We thank you for your time and consideration during our voting process.

What do I need to bring with me to the BestBus for boarding ?

You don`t need to bring anything as long as you completed the payment process online or by phone and received an email confirming your E-Ticket. Our dispatchers will have a real-time passenger list of all confirmed E-Tickets at your departure stop.  However,  it is always a good idea to have your BestBus E-Ticket with you as it confirms your trip details and helps you remember these important times and dates.

What is the duration of the trip?

The average trip duration between Washington, DC and NYC is 4 to 4.5 hours; between Virginia and NYC is 4 to 5 hours depending on traffic and weather conditions. The average summer trip from DC to the beach towns in Delaware takes 2.5 to 3 hours. From NY to the beach towns about 4.5 to 5 hours. We have the advantage of using express lanes once the bus is on Route 1.
TIP Pass your mouse over the departure time on the schedule page and you will see the ETA (estimated time of arrival) for your trip.

Where are BestBus bus stops located?

Click here for our pick-up and drop-off locations. These locations are subject to change due to special events or city imposed adjustments. Check with the driver or dispatcher at your bus stop if there has been a change from our posted locations.

When should I arrive at the bus? What happens if I am late?

Passengers should arrive at the bus at least 15 minutes before departure. Seats will not be held if the passenger doesn`t arrive on time and may be reassigned 15 minutes before departure. When you are late you forfeit your seat and the funds you used to purchase the seat.

Are there A/C outlets on the bus to be able to plug in my laptop computer?

Yes, all of our buses are equipped with AC outlets, but there are not outlets at every row. They are located at every other row.  
On our newer bus models you will find two regular 110V outlets and two USB outlets for each pair of seats. They are located on the bottom of the seats, in between the two seats.

What is BestBus`s policy on luggage and bicycles?

You may bring your bike with you however you should arrive early because it will depend on available luggage space. You may bring a maximum of three pieces of luggage to be stowed in the luggage compartment under the bus. The weight of each piece may not exceed 50 pounds. BestBus takes no responsibility for lost, damaged, or stolen property. One small carry-on is allowed in the coach if it fits under the seat or in the overhead bin on the bus. Any luggage with wheels must be stored under the bus. 

Is smoking or drinking alcoholic beverages allowed on BestBus buses? How about snacks and other beverages?

In order for BestBus to secure the health and safety of our passengers and drivers, smoking and drinking of alcoholic beverages is not allowed on any BestBus buses. If you violate this rule, you are subject to being put off the bus at a place to be determined by our driver or greeted by law enforcement at your destination. Passengers may transport unopened alcoholic beverages in their luggage under the bus for use at their destination. Non-alcoholic beverages and snacks are ok as long as you do not annoy your fellow passengers and the bus is kept clean.

What is BestBus`s policy on the use of cell phones?

BestBus passengers need to be considerate of their fellow passengers when using cell phones during the trip. Conversations need to be kept short and in a low tone of voice.

What does BestBus mean by "Free wi-fi service" ?

BestBus was the first bus company between Washington and New York city to provide passengers complimentary internet service while on-board via state-of-the-art routers. However, because of wireless reception issues beyond our control, this service cannot be guaranteed, AND NO REFUNDS WILL BE ISSUED.

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